Merchant Preferences & AI Concierge Setup

WhatsApp Sender Identity

Connected WhatsApp Node Instance

Default carrier node instance provisioned on node.unexplores.com.

Support Agent WhatsApp Number (for customer queries)

Store Display Name

Notification Event Rules

Send Order Confirmation

Trigger immediately on new checkout (paid or COD)

Send Tracking on Fulfillment

Dispatches tracking code when courier label is generated

COD Anti-Fraud Verification

Requires customer to confirm Cash-on-Delivery via WhatsApp

Cancellation & Refund Notice

Polite notification when an order is cancelled or refunded

AI E-Commerce Concierge (Vertex AI)

AI WIZARD POWERED

When customers reply to order confirmations on WhatsApp, the AI Assistant answers delivery queries, confirms COD, and handles support without human delay.

Store Industry / Niche Archetype

Google Vertex AI Tier

AI Autonomous Assistant Active on WhatsApp

Smart Human Takeover (30m Silence)

Keeps AI quiet for 30 minutes when human staff replies

Automated Order Tracking Help

Answers "Where is my order?" & courier lookups

Store Return / Exchange Policy & Timings

Open Full UnExplores AI Bot Wizard →

Message Template Customizer

Supported variables: {first_name}, {order_name}, {total_price}, {shop_name}, {tracking_number}, {tracking_url}.

1. Order Confirmation Template

2. Shipping & Tracking Template

3. COD Verification Request

WhatsApp Customer Preview Read

🛍️ *Order Confirmed!* Hi Syed! Thank you for your order with *UnExplores Store*. 📦 *Order:* #1042 💰 *Total:* Rs. 4,850 PKR 📍 *Status:* In Preparation for Dispatch Reply to this message anytime to check on your delivery!

16:04 PM • WhatsApp